Refund Policy

LAST UPDATED: August 15, 2023

We understand that sometimes things happen and you may want to make a change with a purchase you made with us. We want you to be happy with your purchase, so whenever possible, and at our sole discretion, we will refund you. Although these guidelines apply to most of our products, they may not apply to your specific case. Please note that refunds will be issued in the currency in which they were paid.

For security reasons, we cannot issue refunds over chat, phone, or email. If you would like to cancel and refund a product, you can open a ticket or use the REQUEST CANCELATION button located on the right-hand side of your order statements. If you have any trouble locating your order history or the refund option, please open a ticket.

Here's the list of products and the corresponding time periods during which you can receive a refund:

Domain names:

Most domain name purchases can be refunded within the first five (5) days of purchase, provided that we remove the domain from your possession and return it to the registry (which means it will then be available for purchase). Domain name renewals are never refundable. Bulk domain name deletions made during the initial five (5) day registration period may be non-refundable if the number of domain names impacted exceeds the allowable limits under ICANN’s Add-Grace Period Limits Policy.

Domain name purchases in the following domains, however, are exceptions to the five (5) day rule. To confirm, domain names purchase in any other top-level domain cannot be refunded after five (5) days:

.CA - Refundable within four (4) days of purchase.
.COM.MX - Refundable within forty-five (45) days of purchase.
.CO.UK - Refunds are permitted on a case-by-case basis.
.ME.UK - Refunds are permitted on a case-by-case basis.
.MX - Refundable within forty-five (45) days of purchase.
.ORG.UK - Refunds are permitted on a case-by-case basis.
.UK - Refunds are permitted on a case-by-case basis.

Domain name purchases in the following TLDs are never refundable:

.AM
.AT
.BE
.CH
.CZ
.DE
.DK
.ES
.EU
.FM
.FR
.GS
.HT
.IO
.IT
.JP
.NL
.NZ
.CO.NZ
.NET.NZ
.ORG.NZ
.PL
.RU
.SE
.SO

Service renewal: Your services are renewed 10 days before the expiration date. If you have domain names, they will also be renewed. There is no refund for renewed domain names (see our partner name.com refund policy). If you do not want your products to be automatically renewed, please contact us by opening a ticket.

Advanced Security: Can be refunded within the first five (5) days of purchase.

Backorders: Due to the short turn around period of backorders we are no longer able to offer refunds for backorders.

Bundles: If a refund is requested for one or more of the items included in the bundle the entire bundle must be refunded. We cannot refund a bundle partially. The request for a bundle refund must be submitted within five (5) days of purchase.

Expiring Domain Names: We are not able to refund expiring domain names.

Google Workspace/G Suite: We are not able to refund Google Workspace/G Suite. Google Workspace services can only be downgraded at time of renewal or expiration of the product.

Name.com Email: Can be refunded within the first thirty (30) days of purchase.

One-Page Website: Can be refunded within the first five (5) days of purchase. If purchased as a package with a domain, the entire package will be removed, and the domain deleted.

Pre-Registrations: We are not able to cancel, nor refund pre-registrations.

Premium Domain Names: Refunds are not permitted with premium domain names.

Redemption: This fee goes to the registry and therefore it is non-refundable.

SEO Tutor: Can be refunded within the first ten (10) days of purchase.

Setup fees: Setup fees are unfortunately not refundable since our technicians have invested their time in setting up your services.

Sitelock: Can be refunded within the first ten (10) days of purchase.

SSL Certificates: Unfortunately, we are not able to refund SSL certificate.

Transfers: Transfers are refundable as long as the transfer has not completed. They are non-refundable once the transfer has completed.

Web Hosting: Can be refunded within the first ten (10) days of initial purchase. If you received a free domain with your hosting plan, you will be refunded the cost of the hosting minus the cost of the domain. Upgrades to Web Hosting are never refundable.

Website Builder: Can be refunded within the first ten (10) days of initial purchase. Upgrades to Website Builder are never refundable.

WordPress Hosting: Can be refunded within the first ten (10) days of initial purchase.